terms and conditions relate to all website and related content,
products supplied and/or services delivered from our website
and our associates.
Warren owns the intellectual property rights on the website
and material on the website (unless otherwise stated in references).
All our intellectual property rights are reserved.
may view, download for caching purposes only, and print pages
from the website providing that you do not republish material
from this website or reproduce or store material from this website
without Steven Warren's permission. If you are a charity or
support group or individual with similar aims to Steven Warren
and his associates, we will normally grant permission when asked.
Programmes and Sessions
the purposes of these terms and conditions, coaching and therapy
refers to any one-to-one session offered by Steven Warren (including
by a Steven Warren associate) and which includes any coaching
for personal transformation provided in workshops, seminars
and related programmes.
Steven Warren can begin coaching or working with you therapeutically,
it is important that you understand and agree to certain conditions.
You must understand that:
Coaching and therapy with Steven Warren in NO WAY replaces a
diagnosis, treatment or advice from or prescribed by a medical
doctor or a psychiatrist.
results of your coaching or therapy session or sessions with
Steven Warren are dependent on your communication with your
unconscious mind, for which you are 100% responsible and which
Steven Warren or one of his associates is only able to facilitate.
results of the coaching and therapy processes are dependent
upon you following the instructions that your coach gives you
as he or she guides you through the processes of and any other
service that your coach or therapists is trained to provide.
long term results of your coaching sessions with Steven Warren
or one of his associates are dependent upon you completing ALL
homework or tasking your coach gives you and on you focusing
on what you want, rather than what you dont want and on
your taking any necessary action. Steven Warren cannot guarantee
results of therapies if you do not do ALL the homework or tasking
given by your coach.
Warren or one of his associates can only assist you in resolving
problems that you raise and cannot be expected to resolve problems
you do not raise.
after you book your one-to-one coaching session, your coach
will start reviewing and preparing for the work you do together.
This time is included in your full fee. Once Steven Warren or
one of his associates has begun the work for your coaching there
can be NO refund for a cancelled session or programme.
Training Programmes and Courses
terms and conditions apply equally in relation to your attendance
on one or several Steven Warren workshops, training courses
and / or coaching and personal transformation programmes.
you enroll one of my or my colleagues sessions, workshop or
seminar programmes, you will be informed of the full amount
due for the programme or service or the applicable hourly rate
together with an estimation of the required time for the session.
We will do our best to communicate this to you at the time of
is due when you book your one-to-one session. In the case of
coaching or therapy sessions of shorter than 2 hours, then you
are required to make FULL payment at the time of booking, irrespective
of the date upon which your coaching or therapy session is to
coaching programmes that are delivered over a longer period
which include tasking, the provision of other material, email
and/or telephone support, then payment for the pre-tasking or
the full service (to be decided by Steven Warren and his colleagues
in its sole discretion) will be required at the time of booking.
accordance with our general terms once a one-to-one session
has been booked by you and the required seven day cooling off
period has passed and the coach has begun preparation work for
your session or sessions then no refund can be offered. Preparation
for your session or sessions includes telephone calls with you
prior to the session or sessions; the assignment of preparatory
work and/or the assessment of any preparatory work or pre-session
Training Programmes and Courses
purchasing a programme with Steven Warren or one of his colleagues
online you authorise us to charge your credit card as payment
for your membership in the programme. You agree that you are
responsible for full payment of fees for the entire course of
the programme, regardless of whether you actually attend or
complete the programme, and regardless of whether you have selected
a lump sum or monthly payment plan.
agree that, if for any reason, you choose to remove or cancel
yourself out of the programme after the guarantee period has
closed and prior to the end date of your payment commitment
period you are obligated to pay, or continue paying, any outstanding
balance(s) for the entire period.
further clarify, no refunds will be issued beyond the deadline
stated in the programme guarantee and all scheduled payments
must be made on a timely basis whether you complete the programme
regard to training programmes order to receive your certification
you must attend all days of the live training or workshop.
you be unable to attend any of the live training for any reason
it may be possible to transfer to a future workshop. Transfers
to future workshops are at the discretion of Steven Warren and
his associates and may incur a charge of up to 100% of the cost
of the training. You must inform Steven Warren or one of his
associates in writing as early as possible if you are unable
to attend any of the scheduled workshop times.
cost of the deposit and monthly installments and dates due will
be explained at the time of booking.
all / any cooling off, or trial periods are over, the full amount
is due according to the payment plan or full payment. In other
words you will continue to make all payments owing in a timely
manner. No exceptions to this are made.
speaking, after the expiration of any cooling off
or guarantee period, cancellations are not permitted for workshops
and training courses or group programmes with Steven Warren
or one of his colleagues. In the event that you decide to withdraw
following attendance at one or more of the workshops then no
refund is due.
you default on regular payments via your payment plan the full
amount is due.
may be asked to sign a contract to confirm your payment plan
and your agreement to these terms. Participating in the programme
is taken as your agreement to these terms even in the absence
of a signed contract.
Warren and his colleagues accepts payment by credit card, cash,
bank transfer, cheques and direct debit. Payments made on receipt
of an invoice are due on the date stated on the invoice.
Warren and his associates accept installment payments by special
arrangement. Installment payments require the authorisation
by Steven Warren or one of his associates and must be paid for
by direct debit from a UK bank account or by a debit from a
credit card. Steven Warren or on of his associates reserves
the right to charge a higher rate for payment plans. This fee
is to cover the significant cost to Steven Warren or one of
his associates in the administration of payment plans.
Warren or one of his associates may require that where payment
is being made via a payment plan a deposit is required, usually
25% of the total fee due (excluding any administration fee charged
by Steven Warren or one of his associates). Payments to Steven
Warren or one of his associates may continue after you have
completed your program, until such time as Steven Warren or
one of his associates has received the full amount due for the
programme plus any applicable administration fee.
the event that agreement is reached whereby Steven Warren or
one of his associates agrees to accept a payment plan from you
then Steven Warren or one of his associates will notify you
of the cost of the monthly installments in advance of the first
payment being taken from you by Steven Warren or one of his
A COMPLAINT TO STEVEN WARREN OR ONE OF HIS ASSOCIATES
the unlikely event that you are dissatisfied with the services
and/or products supplied to you by Steven Warren or one of his
associates then you may request the return of your fees under
the conditions of guarantee below:
must contact Steven Warren or one of his associates in writing
stating that you are dissatisfied with the services and/or products
supplied and making it clear the precise items you are dissatisfied
with. We will then begin the grievance procedure that is available
to you on request.
complaints must be received by Steven Warren or one of his associates
no more than 30 days following the date of your coaching session,
course or your receipt of any products supplied to you.
are required to demonstrate that you have made an honest and
clear attempt at all exercises.
must return any and all course materials supplied to you by
Steven Warren or one of his associates, including any workbooks,
files, CDs and all other bonus materials. Materials must be
returned unused and in pristine condition.
may not receive a refund once you have sent material for written
feedback or received one to one coaching.
you have received a personality profile as part of your course
or as a standalone purchase you may not receive a refund once
you have completed this and received feedback or any accompanying
If you are dissatisfied with tutor feedback or coaching please
contact us stating your complaint clearly. We will then begin
the grievance procedure which is available on request.
one to one session, workshop or training course may bring up
emotional issues and related health issues. The teaching, training
and support provided are in no way intended to substitute medical
or psychiatric recommendations or prescriptions. Trainings,
teaching and coaching provided by Steven Warren or one of his
associates are intended for people whom are generally well,
emotional issues may arise and this is generally the intent
of the work. However, Steven Warren or one of his associates
may refer a client to alternative sources for help in certain
circumstances and this may include medical assistance, counselling
or other treatment. Steven Warren or one of his associates reserves
the right to remove any client or cease any therapeutic treatment
in circumstances where Steven Warren or one of his associates
deems it appropriate. These circumstances may include: preventing
loss of life, preventing damage or harm to third parties or
Warren or one of his associates reserves the right to substitute
another colleague or facilitator of similar experience and training
Warren or one of his associates reserves the right, at all times,
to make changes to course materials.
Warren or one of his associates reserves the right to alter
its fees as it sees fit. However, once you have confirmed a
booking for a one to one session, workshop or training course,
the price you have confirmed on booking is the price for that
session or training.
all Steven Warren or one of his associates training programmes
and resources provided online, it is your responsibility to
ensure that you have adequate, up-to-date, basic computer hardware
and software to access these resources. Steven Warren or one
of his associates cannot take responsibility either for your
equipment or for your personal level of technical expertise.
We do not provide training to teach the basic computer skills
you need to access and use our online materials. An inability
to access our online resources due to unsuitable computer equipment
or lack of basic skills to operate your computer does not qualify
you for a refund.
are regulated under the Data Protection Act 1998. We are entitled
to hold certain of your data, but agree not to share that data
you would like to review or change the details you have supplied
to us, please contact us in writing (by email is acceptable)
to notify us of the changes you wish to make.
materials and information are protected by the intellectual
property laws of England to the greatest extent provided under
the law. You are not permitted to distribute, copy or in any
way share your materials, other than in ways that are expressly
permitted by Steven Warren or one of his associates. Any materials
supplied to you are for your private use only.
Warren or one of his associates will use their reasonable endeavours
to carry out these terms as agreed but is not liable for loss
(whether direct or consequential) suffered by a client in the
event that Steven Warren or one of his associates is unable
to complete the work as a result of matters that are not the
fault of Steven Warren or one of his associates (which may include
strikes, illness, labour disputes, accident or breakdown of
terms are governed by the laws of England and Wales and are
subject to the exclusive jurisdiction of the courts of England.